Kid at Heart Crafts currently offers free shipping with in the mainland united states. This usually takes 2-3 days for packaging, and another 2-3days for shipment. Shipping will only take place on weekdays and not on the weekends.

Although we try to ensure quality products sometimes things don't arrive as expected. If your order arrives damages or missing pieces please email so we can make it right.

support@kidatheartcrafts.com

Based on the situation we will either send a new product or parts. If the product is not what you expected we can refund your money after the product has been shipped back.

Again please email support@kidatheartcrafts.com if you have issues.

The most easiest and effecient way to contact is is through email support@kidatheartcrafts.com, where we aim to reply back as soon as possible, or within 24hrs.